FAQs

Frequently Asked Questions

🛒 Orders & Payment

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Q: Can I modify or cancel my order after placing it?
A: Orders can be cancelled or modified within 12 hours of placing. Please contact us immediately at +91 78873 25681 or contact@marjeenacollection.com.

🚚 Shipping & Delivery

Q: How long does delivery take?
A: Orders are processed in 1–2 business days and delivered within 5–10 business days across India. See our full shipping & delivery policy for details.

Q: Do you offer free shipping?
A: Yes! Free shipping is available on all prepaid orders above ₹999. COD orders may attract a nominal delivery charge. Read our shipping rates & charges.

Q: Do you ship across India?
A: Yes, we ship pan-India to all major cities and towns.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 48 hours of delivery for damaged, defective, or incorrect items only. An unboxing video is mandatory as proof. Read our complete return & refund policy.

Q: How long does a refund take?
A: Refunds or replacements are processed within 7–10 business days after verification. See our refund process & timelines.

Q: Are there any non-returnable items?
A: Items that have been used, washed, or are without original packaging are not eligible for return.

👗 Products

Q: Are your Chikankari products authentic?
A: Yes! All our Lucknowi Chikankari pieces are sourced directly from skilled artisans in Lucknow, UP. Learn more about our story.

Q: Do you have a size chart?
A: Yes, please refer to our Size Chart page for detailed measurements for kurtis, suits, and hijabs. Also read: How to Choose the Right Size for Ethnic Wear.

Q: How should I care for my Chikankari garment?
A: Please refer to our Care Instructions page for detailed guidance. Also read: How to Wash Chikankari Embroidery at Home.

📞 Contact & Support

Q: How can I reach customer support?
A: You can reach us via:
📞 WhatsApp/Call: +91 78873 25681
📧 Email: contact@marjeenacollection.com
🕐 Support Hours: Monday–Saturday, 10 AM – 7 PM IST
Or visit our contact page to get in touch.